AI Engineer Capstone
Rule4, Inc. · Boulder, CO · Hybrid
- Built an AI-assisted ticket drafting feature on Rule4's TFox helpdesk platform that generates context-aware titles & descriptions from user input and attachments — Python, Django, AWS Bedrock, OpenSearch.
- Designed end-to-end RAG pipelines using AWS Bedrock Titan embeddings and OpenSearch kNN search to retrieve top-5 client- and queue-scoped similar tickets for prompt orchestration.
- Developed backfill and on-save ETL workflows that vectorize historical TFox tickets from MySQL into an OpenSearch index, lifting draft relevance and semantic search across past tickets.
- Shipped feedback & analytics dashboards tracking retrieval behavior and P95 latency across embedding, search, and generation stages — end-to-end latency of 6 seconds.